Terms & Conditions

Last Updated: [Insert Date]

Welcome to FloorsAU! These Terms and Conditions outline the rules and regulations for using our website, https://floorsau.com/ ("Site"). By accessing or purchasing from our Site, you agree to comply with these terms. Please read them carefully.

1. General Information

1.1. FloorsAU is an online retailer specializing in hybrid flooring products across Australia.
1.2. By using our Site, you confirm that you are at least 18 years old or accessing under the supervision of a parent or legal guardian.

2. Orders and Payments

2.1. Order Confirmation: Once an order is placed, you will receive an order confirmation email. This email is not a guarantee of product availability. FloorsAU reserves the right to cancel orders if the product is unavailable or due to pricing errors.

2.2. Pricing: All prices on our Site are in Australian Dollars (AUD) and include GST unless stated otherwise. FloorsAU reserves the right to change pricing without prior notice.

2.3. Payment Methods: We accept major credit cards, debit cards, and other payment options displayed at checkout. Payments must be made in full before order processing.

2.4. Cancellations: Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible as orders are processed promptly.

3. Shipping and Delivery

3.1. Delivery Areas: We deliver across Australia. Additional shipping charges may apply for remote locations.

3.2. Delivery Times: Standard delivery times are between 7-14 business days. While we strive to meet delivery estimates, delays may occur due to unforeseen circumstances.

3.3. Inspection: Upon delivery, inspect your products. Any issues must be reported within 48 hours.

4. Returns and Refunds

4.1. Return Policy: Returns are accepted within 14 days of delivery if the product is in its original, unopened condition. Customized orders are non-refundable.

4.2. Return Process: To initiate a return, contact our support team with your order details. Customers are responsible for return shipping costs unless the product is defective or incorrect.

4.3. Refunds: Approved refunds will be processed within 7-10 business days after receiving the returned product.

5. Product Warranty

5.1. Our hybrid flooring products come with a manufacturer warranty. Details vary by product and will be provided upon request.

5.2. This warranty does not cover damage due to improper installation, misuse, neglect, or natural wear and tear.

6. Intellectual Property

6.1. All content on FloorsAU, including logos, images, and text, is the intellectual property of FloorsAU. Unauthorized use is strictly prohibited.

7. Limitation of Liability

7.1. FloorsAU is not liable for indirect, incidental, or consequential damages arising from product use or website access.

8. Privacy Policy

8.1. Your personal information is handled according to our Privacy Policy. By using our Site, you consent to data collection and use as described.

9. Changes to Terms

9.1. FloorsAU reserves the right to update these Terms and Conditions at any time. Continued use of our Site after changes signifies acceptance of the updated terms.

10. Contact Us

For questions or concerns regarding these Terms and Conditions, contact us at:
Email: [Insert Contact Email]
Phone: [Insert Contact Number]

Thank you for choosing FloorsAU!